563-582-1828 806 Wacker Dr, Suite 142, Dubuque, IA 52002
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Order, Cancellation, and Return Policy

Last updated October 29, 2026. This policy applies to every order placed on our website. By checking out, you agree to it. Questions before you order? Call us at 563-582-1828.

Cancelling an order

  • Within 24 hours, before we place it with the manufacturer: full refund.
  • After we have ordered it from the manufacturer: we can only cancel if the manufacturer accepts it back. If they do, a 25% restocking fee applies. If they don't, the order can't be cancelled.
  • Once your order has shipped, been delivered, or been picked up: it can't be cancelled. See returns below.
  • Custom window treatments are made to fit your windows and can't be cancelled or returned once ordered.

Returns

  • Mattresses, pillows, bedding, and protectors can't be returned or exchanged once delivered, picked up, or opened, for health and hygiene reasons. Where a manufacturer offers its own comfort exchange or trial, it is handled under that manufacturer's terms, and we'll help you with it.
  • Furniture can't be returned once delivered or picked up, except for defects covered under warranty.
  • Clearance, floor models, and items sold as-is are final sale.
  • TEMPUR-Cloud® mattresses shipped by UPS come straight from Tempur-Pedic. Any trial or return is under Tempur-Pedic's terms. Please call us before starting one.

Damage and defects

  • Please inspect your order when it's delivered or picked up, and note any visible damage at that time.
  • Tell us about any damage within 48 hours, with photos. We'll arrange a repair or replacement through the manufacturer.
  • Products are covered by the manufacturer's warranty. Bed Back & Blinds doesn't add a separate warranty.

Delivery

  • We deliver within 45 miles of our Dubuque store. The delivery fee is based on the ZIP code you enter in the cart. If your delivery address is in a different ZIP code, we may adjust the fee or cancel the order with a full refund.
  • We'll call you to schedule delivery. Please make sure someone 18 or older is home and the path is clear.
  • Please measure your doors, stairways, and hallways before you order. We aren't responsible if an item doesn't fit, and it can't be returned for that reason.
  • If a delivery can't be completed because no one is home or the item can't be brought in safely, a redelivery fee equal to the original delivery fee applies.
  • Delivery dates depend on the manufacturer and are estimates, not guarantees.

Store pickup

  • We'll call you when your order is ready. Please bring your order confirmation and a vehicle that fits your items.
  • Orders not picked up within 30 days of our call may be cancelled, with a 25% restocking fee taken from the refund.

Prices and availability

  • We work hard to keep prices and stock up to date. If a price is listed in error or an item is no longer available, we may cancel the order and refund you in full.
  • Sale prices apply only during the dates of the sale.

Refunds

  • Refunds go back to the card you paid with, usually within 10 business days of approval.
  • If there's a problem with your order, please call us first so we can make it right.